As is evident, I often question the aptitude of most of the claimants I deal with on a daily basis. Today however, I was taken aback by the actions of the employees of a McD store in Florida…
An elderly couple from Tennessee was vacationing in Florida and decided to stop for a bite to eat. As the woman was sliding into her seat, the under-railing of the table, which was not properly secured to the table top caught and ripped her skirt. Her husband went up to the counter and informed an employee of the incident. The young lady said she’d get the manager and walked through the dining area and knocked on the office door, between the two restroom doors. She did not go in, but returned to the claimant’s table and said the manager would be with them in five minutes. After 10 minutes passed with no manager, the gentleman went back to the counter and told a different employee he was still waiting to speak with a manager about the situation. This guy also proceeded to pass through the dining room and knock on the same office door, only to return with the same response, “he’ll be with you in five minutes.” And again, five minutes passed with no manager.
Now fed up, the gentleman decided to take the matter into his own hands and knocked on the manager’s door himself. As he waited for an answer, an employee walked out of the adjacent men’s room carrying a ladder and asked the claimant if he needed assistance. He told the young man that he was waiting for the manager. Confused, the employee said the manager would not be in there, because that was not the office and was, in fact a storage closet.
Now upset, the claimant got the restaurant owner’s name off of a plaque and asked for a phone number. Another employee said the owner would call him the following day. So, he waited. No call. He returned to the restaurant with a camera to gather evidence. An employee changing the garbage saw him taking pictures (although they had already replaced the table) and as the claimant was walking back to his car, the guy stopped him and said the owner was inside and wanted to talk to him. The claimant hesitated, but decided to go back in and settle things.
Again, he was asked to wait for the owner. And then he was told the owner was now too busy to talk with him. So he filed a claim.
All this for $25. I wrote him a check.
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2 comments:
what are people thinking? you get the patience award my man!
I think its funny that the McD's employees must have had a previous action plan to both fool pull the same storage closet scam...i had a good laugh..thanks
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